Payment Policy

We are committed to providing a safe, secure, and straightforward payment experience when you shop with us.

Accepted Payment Methods

We accept a range of secure payment methods, which may include:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay
Maestro

The payment methods available to you may vary depending on your location, device, and the options displayed at checkout.

Currency

All prices displayed on our website are shown in Australian Dollars (AUD) unless otherwise stated.

If you make a purchase using a card or payment method issued in another currency, your bank or payment provider may apply currency conversion rates or additional fees. These charges are determined by your payment provider and are outside our control.

Secure Payments

Your security is important to us. Our store uses secure, encrypted connections to help protect information transmitted during checkout.

When you place an order, your payment is processed securely through the payment providers available through our Shopify checkout. We do not directly store or have access to your complete credit or debit card number.

Depending on the payment method used, we may receive limited payment-related information necessary to process and manage your order, such as the payment status, payment method, billing details, and limited card information such as the last four digits.

Payment Processing

Payment must be successfully authorised before an order can be processed.

When you submit an order, your chosen payment provider may perform security or fraud-prevention checks before approving the transaction. If your payment is declined or cannot be authorised, your order may not be completed.

Please ensure that the billing and payment information entered at checkout is accurate and up to date.

Payment Security

Payment processing is handled through secure payment systems designed to protect customer information. Payment providers may maintain compliance with applicable payment security standards, including the Payment Card Industry Data Security Standard (PCI DSS).

These security measures are designed to reduce the risk of unauthorised access to payment information.

Failed or Declined Payments

If your payment is declined, please check that your payment details have been entered correctly and that sufficient funds are available.

You may also try another payment method or contact your bank or payment provider for further information.

We are not responsible for fees, restrictions, declines, or other issues imposed by your bank, card issuer, or payment provider.

Order Verification

In certain circumstances, an order may be subject to additional verification for security or fraud-prevention purposes.

We reserve the right to cancel or refuse an order where we reasonably believe that a transaction is unauthorised, fraudulent, incorrectly priced, or otherwise presents a security risk. Where appropriate, any payment already collected for a cancelled order will be refunded in accordance with our applicable policies.

Refunds

Approved refunds will generally be returned to the original payment method used to make the purchase.

Processing times can vary depending on your bank or payment provider. Please refer to our Refund Policy for further information about returns, cancellations, and refunds.

Privacy

We take the protection of your personal information seriously. Information collected when you place an order is handled in accordance with our Privacy Policy.

We do not sell or rent your personal information. Please review our Privacy Policy for more information about how we collect, use, disclose, and protect personal information.